What is Anti-Split housing?
What is True Wireless?
What is MFi?
What are mAh?
What is PD?
PD or Power Delivery is a specification for handling higher power in consumer electronics. This allows devices to charge faster over a USB connection by facilitating a conversion between two devices. Ulitmatley, this allows them to determine how much power can be pulled from the charger in the most efficient manner.
What is Wattage/Volts/Amps?
The output of a charge in electronics is measured in Amperage and Voltage. Amperage (or current) is the amount of electricity flowing from the battery to the connected device, while Voltage is the strength of the electric current.
My MiVIEW II chime is not connecting to the video doorbell?
To connect the chime to your video doorbell, firstly ensure that your video doorbell is connected to your mobile device via the app, and that the chime is plugged in.
Is my personal data/footage on the MiVIEW II app safe?
Yes. The data and video footage on your LiveHome app ia encrypted so that it cannot be obtained either at the server or customer end. The only way anyone can access your account is if you share the device and its details with them; the data layer is isolated.
My MiVIEW II motion notifications are not appearing on my device?
Please ensure that push notifications for the app, and in general, are enabled on your device. Additionally, if your device is on silent/do not disturb mode, this can in some instances disable your notifications.
Where can I find the MiVIEW II App?
How do I restart the MiVIEW II?
Remove the back from the device, and then hold the red reset button for 5 seconds.
How do I set up the MiVIEW II again after restarting?
Press and hold the doorbell button for 8 seconds. Then, follow the in-app instructions to finish your Wi-Fi set up.
How do I add a shared user for my MiVIEW II on a different device?
From the Livehome app's home page, firstly tap the share icon. Next, select either email share or QR share.
The shared user will receive an email with a QR code. Scan the QR code to download the Livehome app. The shared user then will need to register an account ( be sure to use the same email address as before). Next, log in to the account, and you will be able to view the shared doorbell.
How do I adjust the PIR motion detection sensitivity on my MiVIEW II?
From the home page, tap the settings icon. Next, tap 'motion'.
How many users can view the video on my MiVIEW II at the same time?
Up to 3 users may view the video feed, but only 1 user can use the direct intercom. Both IOS and Android are compatible.
Is 5GHz WiFi supported on my MiVIEW II?
No. Only 2.4GHz WiFi is supported.
Why is my WiFI signal poor on my MiVIEW II?
Your doorbell may be too far away from your wireless router or you may have some obstructions in between that reduce signal strenght. You might try repositioning your router or getting a signal extender/repeater for your wireless router.
The live sound on my MiVIEW II is crackling loudly?
In most instances, this is due to interferance noise, either from objects obstructing the signal, or from the phone being very close to the doorbell. We advise to keep your phones 5 meters away from the doorbell in order to reduce this noise.
I am having trouble loading the live feed on the Livehome app when i am away from home?
When away from home, you will need to be connected to a strong WiFi or mobile data/3G signal in order to view the live feed. Due to the large, 1080p quality of the live video feed, a weak signal may be unable to load the video. A strong, 2.4Ghz, signal works best.
Is the MiVIEW II compatible with Amazon Alexa or Google Home?
Unfortunately, the MiVIEW II is currently not compatible with Amazon Alexa or Google home.
Can I connect additional chimes to my MiVIEW II?
Unfortunately, the MiVIEW II is only compatible with one chime.
When I am trying to connect a second mobile device to the LiveHome app, the first account is disconnecting?
Please ensure that on the second device, you create a new account, with a different email address. If the same account is used, the app with automatically log you out.
How do I know if my Smart watch/Fitness band is charging?
When the smart watch/fitness band is inserted the correct way into a USB port, the devices screen will dispaly a charging symbol to indicate that it is sucessfully charging.
How do I charge my Smart watch/Fitness band?
The USB charging connection for our smart watch/fitness band is integrated onto the actual watch face itself.
My Smart watch/Fitness band is not showing up on the App?
If your Smart watch/Fitness band is not showing up in the app when trying to connect, please ensure that your device is fully charged, and that your Bluetooth is not already connected to the device. If this is the case, access your devices Bluetooth settings, and remove the watch/band from your connected devices. With this, your product should now appear within the app.
Where can I find the Smart Watch App?
Where can I find the Fitness Band App?
I am not receiving notifcations after enabaling them on my Smart watch/Fitness band?
Android users: Make sure the band connects with the phone initially. Then, open privileges and allow the app access to incoming calls, messages and contacts. In settings, allow the app to run in the background. If you have any security apps installed, add the watch/band app to your trust list.
How long does the Smart Watch app store my data for?
The data is saved for 7 days, and then erased after this period.
Where can I find the 4K Action Camera App?
Using your devices camera, scan the relevant QR code, and this shall link you to the app.
What SD Card will I need for the 4K Action Camera?
This camera supports micro SD cards, up to 64GB.
My 4K Action Camera is frozen on the 'MiTEC' loading screen?
Please ensure that you have first inserted a compatible SD card. When inserted, turn the camera off, and then on again. This now should un-freeze the screen.
How do I connect my 4K Action Camera to the app?
To connect the camera to the app, firstly turn on your camera, and hold down the up button until you enter 'WiFi mode'. This will display a WiFi SSID and password.